Q. Do you offer a trial period or demo of your product?
A. Yes. Anyone can submit a test file at no charge. Documents are returned in Word format to the e-mail provided upon submission.
Please note when we say "documents" we use it in it's broadest term! Every day we type and format court, legal and business documents (in Word and WordPerfect); however, we also transcribe a myriad of other text, including notes to file, to do lists, draft emails, blog posts; we enter data into forms and cloud based services; as well as data entry of contacts, calendaring, time and billing. Each LegalTypist Workflow™ is unique and tailored to fit the people and processes at your firm.
Q. What training options are available for customers?
A. The service is intuitive. If you can:
- dial a toll free and talk
- use an app on a mobile device
- send a fax
- navigate to the website and upload files
you can get work in process. When done, you receive an email with link to securely download the completed file(s).
Q. What hours can I submit work?
A. Account holders may submit work 24/7 every day of the year. LegalTypist is open and processes files 6 days per week. Closed Sundays and US Federal Holidays.
Q. What type of guarantee do you have?
A. LegalTypist stands behind the work product provided. If, for any reason, you are not happy with a document/files, you simply call or email and it will be fixed or provided free of charge.
Q. How do you safeguard the privacy/confidentiality of stored data?
A. All data is securely transferred and stored through encrypted connections and using secure file transfer services. Transfer links only remain active for 8 days and expire upon download. We do not store any client work product.
Q. Who has access to the firm’s data?
A. The CEO of LegalTypist, Inc., Andrea Cannavina has access to everything, but generally monitors just the files going through LegalTypist Workflows™ and not the active information contained in them. The Digital Assistant™ team assigned to process the day-to-day workflow have access to firm data; along with the operations staff of LegalTypist. SendThisFile, the company used for secure file transfer, offers an encryption option - if selected by a client, will further restrict access while files are stored on the SendThisFile server.
Q. Have you ever had a data breach?
Q. What is your company's history—e.g., how long have you been in business?
A. LegalTypist has been in existence since April 2001. The first client to hire the company, in May 2001, remains a happy client.
Q. Where does the data reside—inside or outside of the United States?
A. Since inception, all people, processes and tech used by LegalTypist have been physically located on US soil.
Q. Do you require a contractual agreement for a certain length of service?
A. No. However, any account not used in 4 weeks is placed in suspended status and requires payment of an administrative fee to reactivate.